I brought three dresses first 2 arrived but not the sizes i had requested so had to pay additional charges to get them altered so don't take notice of measurements as not accurate. I read all terms and conditions which states you do not have any hidden charges but even though shipping was paid for, an invoice for export charge arrived ( Not impressed).I complained and was given a coupon ( didn't cover export charge) I ordered third dress for it to arrive in the wrong colour, I have emailed on three separate occasions and they have ignored me no courtesy to respond back so don't know how to return the dress really really angry and upset I wouldn't use them at all.
One of the items was not sent to me at all which I have still not been refunded for and the items that were sent arrived in such a terrible condition and were of such poor quality that they could not be worn. Before I ordered I spoke to a customer representative who assured me that if I did not want these products I could return them without trouble at any time, this has not been the case I have been sent poor quality creased and unwarable items that I do not want I am happy to send these items back if I am sent a paid returns label, I should not be out of pocket for this as they did not send what they had advertised, I order from companies all the time and have never received such poor quality items that have arrived in the state these did or been treated in such an unprofessional way when wanting to return them.
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I ordered six dresses from this site because of how they were presented on the website and because of the comments on the website of other customers saying how much they loved the clothes and what excellent quality they are. When the package eventually arrived, the items were shoddy, the materials cheap and the items badly put together. I have just completed a form saying I wish to return items but then read the complaints so am now very worried that it is a scam and I will not hear from them or get my money back. In the meantime, I wanted to warn other people to just order one item and see if you like the quality before spending a lot of money in case the complaints are justified. I will advise if I do get a response although someone has said you have to return the goods to CHINA for heavens sake! Sylvia Fuller
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